Dispute resolution process - PayPal US
Learn about the PayPal dispute process and what you need to answer claims effectively.
What is the Resolution Center? | PayPal US
PayPal's Resolution Center helps resolve issues like undelivered products, unauthorized transactions, billing problems, and disputes with buyers/sellers.
How to respond to a dispute, claim or chargeback | PayPal US
Your first step will be to log in to your PayPal account and click on Open cases in the Resolution Center. Respond quickly with an explanation of what happened, any evidence, and …
Solving Problems with a Purchase | PayPal US
Here's how: Log in to your PayPal account. Click on your existing case in the Resolution Center. Select “File a Claim.” You must file your claim within 20 days of when the dispute was first …
How can I appeal PayPal’s decision on my case? | PayPal US
How can I appeal PayPal’s decision on my case? The decision at the end of a claim is typically final and can only be appealed if new information is provided. Appeals are generally denied for …
Disputes and Limitations | PayPal US
How do I open a dispute with a seller? How do I check the status of my dispute or claim? How do I escalate a PayPal dispute to a claim? What is the Resolution Center? What's the difference …
How do I check the status of my dispute or claim? - PayPal
You can check the status of your case at any time in your Resolution Center. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem.