Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.

Jul 23, 2025 · Amazon Connect is an AWS cloud-based omnichannel contact center. A variety of channels, including phone, SMS, and email, may be used to contact customers in order to reduce …

Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.

Dec 1, 2025 · AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS re:Invent 2025. Can it beat competitors?

Amazon Connect is easy to use omnichannel cloud contact center service build on top of Amazon Web Services (AWS). Amazon Connect enables contact center agents to handle customer inquiries (via …

Dec 3, 2025 · Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and "primitives" and compiling them for enterprise use cases. Amazon Connect isn't about being a …

Nov 17, 2025 · Amazon Connect is a cloud-based contact center solution developed by AWS. Designed to simplify customer service operations, it enables businesses to manage voice and chat interactions …

Amazon Connect provides unlimited use of AI capabilities that power end-customer self service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer …

Amazon Connect is a modern, cloud-based contact center platform built for agility, scale, and AI-powered intelligence. Designed by AWS, it offers unmatched reliability, deep AI integrations, and …

Nov 22, 2024 · Amazon Connect is a cloud-based, omnichannel contact centre service, designed from the ground up to be highly flexible, scalable, and adaptable to meet modern demands.