The calendar and the rotation of the sun and moon might deem the Summer Solstice as the official beginning of summer, but if ...

Navy Federal Credit Union is among the financial institutions that see an opportunity to serve the 20% of Americans born ...

How else will you know the needs and wants of your customers? The success of any business depends on how they deliver products and services that can solve their clients’ problems. Plus, it’s easier to ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Sam’s Club is going register-free and introducing an all-digital, AI-powered shopping experience for its customers, a move ...

Companies know so much about our online shopping habits …” that they “have very, very granular, detailed, robust profiles ...

Data privacy advocates say retail companies who use AI-powered tools to collect your personal information could use that data ...

Because customer segmentation is much more refined ... meaning companies can pinpoint specific demographics, interests, and behaviors and deliver personalized content to those audiences.

As a local media report reads, AT&T customers in Ashfield, Massachusetts, may have noticed more reliable service and fewer dropped calls recently. This improvement is due to the activation of a new ...

The most stressful situation when it comes to differentiating whether they’re dealing with a person or chatbot is when speaking to a customer service representative ... Talker Research surveyed 2,000 ...

Nevertheless, enrolling shoppers who are spending more is a great way for retailers to mine the data collected from loyalty programs, in order to identify and create a dialogue with profitable ...

You need to use actual customer journey and sales data to accurately pinpoint: Your buyer demographic – who are they, and what do they have in common with each other? How your buyers research brands, ...