Navy Federal Credit Union is among the financial institutions that see an opportunity to serve the 20% of Americans born ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Sam’s Club is going register-free and introducing an all-digital, AI-powered shopping experience for its customers, a move ...

Companies know so much about our online shopping habits …” that they “have very, very granular, detailed, robust profiles ...

Data privacy advocates say retail companies who use AI-powered tools to collect your personal information could use that data ...

As a local media report reads, AT&T customers in Ashfield, Massachusetts, may have noticed more reliable service and fewer dropped calls recently. This improvement is due to the activation of a new ...

Nevertheless, enrolling shoppers who are spending more is a great way for retailers to mine the data collected from loyalty programs, in order to identify and create a dialogue with profitable ...

In recent years, the digital marketing landscape has experienced significant shifts, particularly concerning user privacy and data tracking mechanisms. Notably, Google’s initial plan to phase ...

For the first time in 16 years, Washington state’s overall gray wolf population decreased from the year before, based on information gathered by the state’s Department of Fish and Wildlife and ...

Consider your college customers’ other attributes — their interests ... marketers should also prioritize a sleek business website design that appeals to the college demographic. Link it to your social ...

A supermarket chain which became Britain's first to return to fully-staffed checkouts after axing most of its self-service till has revealed what customers really think of their bold decision.