ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow is looking to take on industry giant Salesforce with its next-generation CRM platform, enhanced with agentic AI, ...

It’s month-end close. Reports are due. The accounting team’s buried under spreadsheets, reconciling transactions from a dozen different sources. Meanwhile, your firm’s partners are in the boardroom ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Many of the longtime CRM products have several strong selling points, including flexibility and ease of use, but they tend to deliver internal benefits for their users, Schaeffer said.

Turning to Wall Street, the ETF has a Moderate Buy consensus rating. Of the 117 stocks held, 94 have Buys, 22 have a Hold, and one has a Sell rating. At $113.13, the average IGV ETF price target ...

The right technological solutions can remove friction from scheduling, communication and client tracking, which gives coaches ...

We recently published a list of 11 Most Promising Future Stocks According to Hedge Funds. In this article, we are going to ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

Turning cold contacts into warm leads isn’t a matter of chance but a strategic process. A name and email address are just ...

Read here to learn how entrepreneurs can strategically grow their businesses while delegating tasks and avoiding being buried ...