It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

As consumers begin to use AI agents to do their shopping, retailers are trying to figure out how to market to bots in addition to humans.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Apply to these new jobs in Japan! From content creation to customer service and sales. If you’re looking to work in Japan, ...

Whether you’re dealing with booking issues, need to make changes to your travel plans, or have specific inquiries, reaching out to a live agent can quickly resolve your concerns. This guide explains ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

In this elaborate scheme, scammers pose as airline customer service agents and target travelers in an attempt to steal their personal and financial information. The scam came to light via a thread on ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service ... agent turnover, and customer churn. Info-Tech's research explains that while AI will reshape job ...