Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, today announced that ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

Market. The global Partner Relationship Management (PRM) market is poised for dynamic growth, expanding from USD 45 billion ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and ...

In an era where businesses are racing to digitize every aspect of their operations, there's a delightful irony unfolding: ...

Northamptonshire-based video production company, Say Something Creative, has benefitted from an investment from a fellow ...