As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

The Tampa Bay Times e-Newspaper is a digital replica of the printed paper seven days a week that is available to read on ...

What’s up, Dark Knight? Before Bugs Bunny celebrates his 85th anniversary in July, the hare extraordinaire is marking another milestone: 65 years of the Annecy International Animation Film Festival.

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

Nick Anderson leads this week’s editorial cartoon gallery with a worried Trump supporter so “woke” by the market turmoil that he can’t sleep. The theme dominates this week’s batch of ...

BEIJING/MANILA -- As the U.S. imposes sweeping tariffs on global trade partners, Asian countries are doubling down on economic ties with China. "There's a window of opportunity for us ...

Focus will be on reasons for struggle for growth in international business, which has been insipid due to ramp-downs and modest deal wins. We expect TCS to deliver -0.2% QoQ CC revenue growth and -1% ...

Izwe Savings and Loans Ghana has demonstrably evolved since its inception in 2011, charting a course of consistent growth and adaptation to better serve its customer base. From its initial focus ...

NBCC shares: NBCC has secured new work orders worth around Rs 120.90 crore in its regular business activities. The company has been awarded three major projects. ETMarkets.com NBCC shares: The company ...

Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone ...

2. Boosting Productivity: Contact-centre agents experienced a 15% improvement in efficiency, allowing them to focus on high-value tasks. 3. Enhancing Customer Satisfaction: AI-driven support improved ...