During the 2024 election cycle, the transgender community was relentlessly demonized, with harmful rhetoric fueling prejudice ...

Each week in this column I'll guide you through some of my recommendations on which players we should be looking to target in ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

media outlets often work with data aggregators to help call elections. The three most popular race callers used by various media outlets include The Associated Press, the Edison Research/The National ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

However, its full-length, built-in cable management tray, integrated power system and excellent build quality help justify its higher price. This desk can also hold up to 256 pounds, which means ...

Inconsistent brand experiences in e-commerce are common, often due to a disconnect between marketing efforts and contact center interactions. AI and CRM strategies can help bridge this gap ...

The threat actors would then call the overwhelmed ... the display name included the string "Help Desk," often surrounded by whitespace characters, which is likely to center the name within the ...

Like CBA, ANZ is using AI to help 1,200 staff across ANZ's call centres as an 'over-the-shoulder' assistant. The bank recently opened what it calls its 'AI immersion centre' in Docklands ...

For this plan, the city will invest 451.3 billion won (US$329.9 million) over five years, starting with the launch of Goodbye to Isolation 120, a 24-hour call center service, in April next year, for ...