Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Invoca has introduced new innovations that enhance an organization's ability to optimize customer experiences and contact center performance using insights from digital journeys and AI. These include ...

With a virtual call center setup, agents can work remotely, which helps businesses avoid costs associated with physical office space and in-person infrastructure. Jeff Kahne, principal at Firefly ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

We are accepting applications for the Berkman Klein-Allen Lab fellowship as part of the broader Berkman Klein Center's open call for fellowship applications. In addition to personal and work-related ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working ... it to connect with common ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

Liverpool's bustling Victoria Street remains a hotspot for reckless and inconsiderate parking. The ECHO has consistently reported on the scourge of cars on pavements, highlighting Victoria Street ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Jared Nordlund, UnidosUS’ Florida director, said the group is advocating for DCF to hire more bilingual call center agents. “Clearly, the money we advocated for last session to beef up call ...

The Latest: FBI Arrests a Judge Accused of Helping a Man Evade Immigration Agents The FBI ... Read more about Trump’s call for Russia and Ukraine to meet Kennedy Center events scheduled for ...