Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Microsoft unveils multi-agent systems, WhatsApp integration, and Python-powered analytics for Copilot Studio at Build 2025, transforming how enterprises build and deploy AI solutions.

In an interview with NBC News' Meet the Press, which aired Sunday, host Kristen Welker asked the president about his call with Bezos. This was shortly after media outlet Punchbowl News said in a ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working ... it to connect with common ...

Sperbeck was pronounced dead Tuesday just after 1 a.m. at Desert Regional Medical Center in Palm Springs ... business partner and agent Jeff Sperbeck. There are no words to truly express the ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Shedeur Sanders' slide in the 2025 NFL Draft included a prank call from someone pretending to be an NFL general manager. That led to the league launching an investigation into the matter ...

It does not necessarily reflect the view of The Herald. The First Minister has been urged to focus on improving Scottish workers' skills in a bid to boost economic growth ahead of announcing his ...

An Italian football agent has refused to rule out other clubs for his client - with Manchester United previously being earmarked as the location of a potential move. Simone Rondanini, who is part ...