Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

Regulators’ assessment of customer support centers has spurred recent lawsuits from insurers. But the metric “is going to ...

"Cognigy led the industry with its generative AI integration in 2023 and this latest advancement, the Cognigy Agentic AI ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

The Qantas Learning Hub, is a custom-built platform made to give you easy access to learn about everything Qantas. Explore and complete at least two learning modules and you could win one of ten R1000 ...

Intentional Talk plays '"Put it on the Board," where they predict where Juan Soto will sign, who will sign the longest contract and more ...

Critics say the bill, which requires organizations receiving more than 20% of their funding from abroad to register as a “foreign agent,” is designed to shut down watchdogs who call the ...

To step up your customer service game, it’s helpful to start by reviewing some of the top challenges that contact center agents must grapple with every day. High call volumes can be very stressful, ...

The Center’s establishment reflects Fordham Law School’s long tradition of and commitment to legal education in the service of others and builds on Professor John D. Feerick’s contributions as Dean of ...