Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.
AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...
Regulators’ assessment of customer support centers has spurred recent lawsuits from insurers. But the metric “is going to ...
"Cognigy led the industry with its generative AI integration in 2023 and this latest advancement, the Cognigy Agentic AI ...
In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...
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