A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Effective contact center workforce ...

An icon in the shape of a lightning bolt. Impact Link Duolingo kicked off its latest investor call on Wednesday with a new voice: Lily, an artificial intelligence-driven chatbot based on a ...

People should always be at the center of an AI application, and agents are no different. It’s best to collaborate with agents based on previously established conditions and temper them with checks for ...

An icon in the shape of a lightning bolt ... the "what" box where one would typically put a job title or keyword. "We call this the blank query," Hyams said. "The blank query essentially says ...

Set your phone to redirect to the call center when someone rings in. Calls will automatically be transferred to an agent who uses either a script or set guidelines relevant to your business when ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

Its ultimate goal is to build a digital twin of the earth moderated by AI Agents. By harnessing the power of advanced Generative AI, alongside physical simulations (VR, AR), and renewable ...

Tech tycoon Elon Musk joined a call between US President-elect Donald Trump and Ukrainian President Volodymyr Zelensky the day after the presidential election, according to a source with knowledge ...

Welcome to the MLB offseason! It's time to rank the top players in the 2024-25 free agent class and project how much money they'll get this winter. Let's start with a quick rundown of what you ...

With a single source of trustworthy people data at its core, Dayforce AI Agents are built to fuel job satisfaction and performance, while accelerating workflows across the employee lifecycle.