With a virtual call center setup, agents can work remotely, which helps businesses avoid costs associated with physical office space and in-person infrastructure. Jeff Kahne, principal at Firefly ...

Michelle Zajko studied biology because she wanted to help people live healthier lives. Years later, police say, she fell in ...

The Anglins were transferred to Alcatraz following an escape attempt at the federal penitentiary in Leavenworth, Kansas, which at the time was the largest maximum-security prison in the United States.

No-code AI startup StackAI raises $16 million Series A from Lobby VC, offering enterprises tools to create AI agents for ...

From crypto heists and identity theft to the remote destruction of entire factories, The Ghost demonstrates singular computer ...

ERP vendor Unit4 this week launched Ava, an autonomous virtual agent that is a more powerful successor to its venerable Wanda ...

Amazon's AI coding assistant 'Kiro' is designed to use AI agents and a multi-modal interface to streamline software ...

In such attacks, a criminal gang infiltrates a victim’s IT infrastructure, uses a computer virus to encrypt their files and computers, and then demands a ransom as payment for unlocking them.

Liverpool's bustling Victoria Street remains a hotspot for reckless and inconsiderate parking. The ECHO has consistently reported on the scourge of cars on pavements, highlighting Victoria Street ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

“Montigo Moss, Maine Football wide receiver and the son of Hall of Fame wide receiver Randy Moss caught 143 career passes, 1,692 yards, 16 touchdowns, is a free agent to watch after the 2025 NFL Draft ...