Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Hear from CX leaders who are using Agentic AI and can highlight the success of their CX organizations since its ...

The social media platform went dark for a while yesterday, and marketers should diversify in case it happens again.

ServiceNow will acquire Cuein, a conversation data analysis and insights company, for an undisclosed amount.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ...