Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and communications provider Digital Solvers, marking a significant expansion in ...

Higher education in Latin America continues to suffer from limited financial resources and a shortage of qualified faculty, with only one institution from the region securing a spot in the latest QS’ ...

Chile, Uruguay, Costa Rica, Argentina, and El Salvador have been identified as the safest countries in Latin America for expatriates, digital nomads and retirees. The study, conducted by Argentina ...

Companies in Mexico’s service sector are urging the federal government to reconsider its proposal to reduce the standard work week from 48 to 40 hours, warning that the move could cause significant ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

However, the claim that oil firms are poaching BPO staff doesn’t quite hold up under scrutiny. “If you’re working in a call center, you wouldn’t necessarily be looking to join an oil company, so ...

An increasing number of Americans — a quarter of those aged 29 to 43 — are contemplating leaving the United States, driven by economic challenges, social tensions, and the pursuit of a better quality ...

"We need evangelization". Martin Padulla, Founder & CEO at Staffingamericalatina and former Managing Director of the World Employment Confederation preaches the old customer service and IT world is ...

El Salvador welcomed 3.9 million tourists in 2024, establishing itself as a prominent tourism hotspot in Central America. Of the total visitors, 80% were foreign tourists—approximately 3.2 million—who ...

Caribbean excitement for the prospect of a Kamala Harris presidency is mostly buzz and pride, at least for the moment. Just like in 2020, Caribbean nationals and members of the diaspora hope that they ...

Should Mexico also join, that would effectively represent a sort of merger between Mercosur and the Pacific Alliance, another regional economic association in which the North American nation is joined ...

Despite this huge cost saving, companies may pause for thought when they consider that hiring Mexican talent may mean living with small inconveniences. The slight time disparity between Mexico’s major ...