Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Discover why human voice still matters in B2B copywriting. Join a hands-on AI-era workshop to cut jargon and write clearly.

The AI-powered voice agents can enhance the customer experience by initiating the customer intake process, gathering personal information, checking initial eligibility, and communicating necessary ...

Because of this shift, we can focus on being proactive. Effort previously required for maintaining the on-premises environment is now redirected to customer experiences and business value.” Vikas ...

This allows creative designers to create fully editable vector-based artwork, logos, product packaging designs, icons, patterns and more with text prompts written in everyday language. In addition ...

Meet our IT practitioners who will discuss our role in Microsoft Digital as the company’s Customer Zero at the upcoming Microsoft 365 Community Conference. Engage with our experts! Customers or ...

This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22 ...

Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.

InMoment Named a Leader for Its Ability to Execute and Completeness of Vision InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner Gartner ...