Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Discover why human voice still matters in B2B copywriting. Join a hands-on AI-era workshop to cut jargon and write clearly.

At today's Inspire conference, Coupa unveiled new agents, advances in supplier collaboration, and other steps towards its ...

Legendary musician and humanitarian Elton John has been named the inaugural recipient of QVC’s Icon Award, recognizing his ...

Mirokaï is designed to be helpful, engaging and enchanting. AEC investigates after missing ballot papers found at election ...

The AI-powered voice agents can enhance the customer experience by initiating the customer intake process, gathering personal information, checking initial eligibility, and communicating necessary ...

Because of this shift, we can focus on being proactive. Effort previously required for maintaining the on-premises environment is now redirected to customer experiences and business value.” Vikas ...

This allows creative designers to create fully editable vector-based artwork, logos, product packaging designs, icons, patterns and more with text prompts written in everyday language. In addition ...

Meet our IT practitioners who will discuss our role in Microsoft Digital as the company’s Customer Zero at the upcoming Microsoft 365 Community Conference. Engage with our experts! Customers or ...

This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering ...