Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Customers like Pure Storage, Farm Credit Mid-America, and ProAssurance have praised the AI-powered CRM for its ability to enhance service ... and can be accessed through the ServiceNow Store.

Fusing AI into products to enhance workflows ... are also LLM-powered customer operators that allow you to define custom use cases through Natural Language prompting. You simply describe what you want ...

AI is transforming this landscape through automation ... while automated re-engagement campaigns ensure continued interaction with a brand. AI-powered CRM systems enhance customer support by providing ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Zoho Corporation, a global technology company, has expanded its customer experience (CX) platform with powerful new AI and workflow orchestration features, driven by its in-house AI engine, Zia.These ...

This integration aims to create a unified, AI ... through the ServiceNow Store. Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions ...

Announced today at the Knowledge 2025 event, this CRM platform is designed to orchestrate work across various departments, facilitating faster and more efficient interactions throughout the customer .