Customers like Pure Storage, Farm Credit Mid-America, and ProAssurance have praised the AI-powered CRM for its ability to enhance service ... and can be accessed through the ServiceNow Store.

Announced today at the Knowledge 2025 event, this CRM platform is designed to orchestrate work across various departments, facilitating faster and more efficient interactions throughout the customer .

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

This integration aims to create a unified, AI ... through the ServiceNow Store. Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on ...