With this offering, Dell is first to market with a software-defined infrastructure product that incorporates NCP — something ...

A new study explores how AI enhances relationship marketing through dynamic capabilities like sensing, seizing, and ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Context 1: “On-the-Go Shopper Near the Store.” A customer is physically near a grocery store around 7 p.m. They're searching ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...