Joseph Dominguez; President, Chief Executive Officer, Director; Constellation Energy Corp Daniel Eggers; Chief Financial Officer, Executive Vice President; Constellation Energy Corp Good morning, ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Context 1: “On-the-Go Shopper Near the Store.” A customer is physically near a grocery store around 7 p.m. They're searching ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

Ultimately, product and engineering teams should work together as true partners, rather than as separate entities.

Algolia powers a cross-platform context layer for intelligent agents from platforms like Salesforce and Adobe.

In today's unpredictable lending landscape, resilience isn't optional; it's essential. With market dynamics shifting faster ...

The best inventory management software supports all of your business’s sales channels, streamlines order management and generates detailed reports. Many, or all, of the products featured on this ...