Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Invoca has introduced new innovations that enhance an organization's ability to optimize customer experiences and contact center performance using insights from digital journeys and AI. These include ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

With a virtual call center setup, agents can work remotely, which helps businesses avoid costs associated with physical office space and in-person infrastructure. Jeff Kahne, principal at Firefly ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

Liverpool's bustling Victoria Street remains a hotspot for reckless and inconsiderate parking. The ECHO has consistently reported on the scourge of cars on pavements, highlighting Victoria Street ...

Jared Nordlund, UnidosUS’ Florida director, said the group is advocating for DCF to hire more bilingual call center agents. “Clearly, the money we advocated for last session to beef up call ...

The Latest: FBI Arrests a Judge Accused of Helping a Man Evade Immigration Agents The FBI ... Read more about Trump’s call for Russia and Ukraine to meet Kennedy Center events scheduled for ...

For Scott Payne, he doesn’t have to imagine it; he lived it. He’s a former undercover FBI agent, and in his new book, written with veteran journalist Michelle Shephard, he chronicles his time exposing ...

Experts are urging men to call a doctor if they notice a serious ... according to Dr Jiri Kubes of the Proton Therapy Center, and men should pay attention. Dr Kubes said: “If you notice blood ...