Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

Regulators’ assessment of customer support centers has spurred recent lawsuits from insurers. But the metric “is going to ...

"Cognigy led the industry with its generative AI integration in 2023 and this latest advancement, the Cognigy Agentic AI ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

Has transformed from superstar prospect to a hard-working player who plays with bundles of energy and is a pest on the defensive end. Can hit some short midrange pull-ups or occasionally get to ...

The Qantas Learning Hub, is a custom-built platform made to give you easy access to learn about everything Qantas. Explore and complete at least two learning modules and you could win one of ten R1000 ...

ICON SOLUTION is open on all weekdays Monday to Sunday from 09:00 AM to 06:00 PM so you choose to call up take an appointment or just simply drive to the service center using our directions for quick ...

This guide will cover everything from being a pay-per-call affiliate, how you stand to benefit from getting involved and how to choose the best pay per call affiliate networks. Pay per call affiliate ...

Set your phone to redirect to the call center when someone rings in. Calls will automatically be transferred to an agent who uses either a script or set guidelines relevant to your business when ...

Critics say the bill, which requires organizations receiving more than 20% of their funding from abroad to register as a “foreign agent,” is designed to shut down watchdogs who call the ...