Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

"Cognigy led the industry with its generative AI integration in 2023 and this latest advancement, the Cognigy Agentic AI ...

Warzone update 1.061 brings Season One and Black Ops 6 integration to the battle royale game. Read on for everything new.

FAN EXPO San Francisco is promising an exciting line up of celebrity guests, with everything from famous actors to talented ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

The Girl Scouts are moving their operations to a former bank building in western Henrico County.

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

The Qantas Learning Hub, is a custom-built platform made to give you easy access to learn about everything Qantas. Explore and complete at least two learning modules and you could win one of ten R1000 ...

Intentional Talk plays '"Put it on the Board," where they predict where Juan Soto will sign, who will sign the longest contract and more ...

Critics say the bill, which requires organizations receiving more than 20% of their funding from abroad to register as a “foreign agent,” is designed to shut down watchdogs who call the ...