Customers of New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) can now receive quicker, more ...

How luxury cars, $500,000 bar tabs and a mysterious kidnapping attempt helped investigators unravel the heist of a lifetime.

Under-fire Secretary of Defense Pete Hegseth has plastered the walls of the Pentagon with photographs of his ever-present wife. The snaps can be seen in the background of photographs showing ...

She’s a singer, actress, producer, writer — and now a stand-up comedian. The Martin alum has taken the famous catchphrase ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

This has allowed businesses in even the remotest parts of the country to hire virtual agents and deliver consistent support without needing a physical call center. For many, this has meant ...

Concerns in Mandarin Chinese may now be addressed by call center agents speaking the same language at the Tourist Assistance Call Center, announced the Department of Tourism (DOT). The language is an ...

United States, April 28, 2025 -- Chai (at heychai.ai), a leading AI innovation company, has launched the first public demo of its Agentic AI-powered Voice Agent. The demo showcases how AI can ...

Customer service agents ... call,” said Tailor. “The time savings offered by AI solutions can give agents a chance to reset, breathe and maintain focus throughout their shift.” Contact ...