Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

But the other nine platforms tested—many of which sit proudly in our roundup of the best CRM software—gave Zoho CRM a run for its money. Read on to learn more about simple CRMs and which may ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

For example, this might mean making a subtle ... business landscape—was Acme’s customer relationship management (CRM) system, ...

CRM and AI tools are no longer optional; they’re essential. But they only create value when they are used intentionally. By asking yourself these five questions regularly, you’ll become not only a ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

AI agents are gaining traction for one big reason: They deliver tangible results. When you automate repetitive tasks, surfac­e real-time insights, and improve customer interactions, businesses can ...