Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Hear from CX leaders who are using Agentic AI and can highlight the success of their CX organizations since its ...

The social media platform went dark for a while yesterday, and marketers should diversify in case it happens again.

ServiceNow will acquire Cuein, a conversation data analysis and insights company, for an undisclosed amount.

Omnisend customers can now compare performance across channels and leverage new export and sales attribution settings.

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

Make 2025 the year you rethink your outsourcing location strategy. Lafayette Moran is vice president of CX contact center partnerships at Advensus. Moran has more than 25 years of experience in ...

Brightcove, a streaming technology company, has earned ISO/IEC 27001 certification for maintaining the highest level of information security management.

Kellie Romack, Chief Digital Information Officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft and Genesys, and the role those partnerships play in advancing AI ...

Informatica and Databricks are helping customers create and manage AI-ready data and generative AI analytics on the Databricks Data Intelligence Platform.

Forsta's new AI capabilities help organizations gain deeper insights and take action on customer and employee experiences.

Qlik, a provider of data integration, data quality, analytics, and artificial intelligence (AI), is partnering with TD SYNNEX, a global distributor and solutions aggregator, to enable Qlik to scale ...