That said, to be truly effective, B2B personalization and ABM programs need customer feedback—also referred to as voice-of-the-customer data—to create a human-centered customer experience (CX).

In reality, voice of the customer is challenging to implement across an enterprise ... Most are household names for nothing more than being featured in books; they are also showcased in Harvard ...

This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22 ...

As organizations strive to become more customer-centric, Voice of Customer platforms have become essential tools for capturing and acting on feedback across multiple channels. Enterprises in ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

InMoment Named a Leader for Its Ability to Execute and Completeness of Vision InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner Gartner ...