Cohen is the author of the new book Supreme Inequality: The Supreme Court's 50-Year Battle for a More Unjust America You’re in an important meeting with your boss and your cell phone rings. You answer ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Remember when we thought putting our numbers on the Do Not Call List would actually insulate us from those harassing phone calls. Not only did that not happen, we now have to contend with a growing ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

The UK's data protection watchdog fined two Brit businesses with offshore call centers £550,000 (c $735,000) over illegal automated marketing calls.… Both companies equipped their offshored call ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

“Anna” will not stop calling. She really, really wants to sell you health insurance. What a lot of consumers really, really want is to smack Anna upside her robo-calling head. The Union Leader’s ...

Britons are being hit by a tidal wave of 'robo calls' which use technology to mimic the voices of human call centre agents. The Information Commissioner's Office, which enforces data protection rules, ...