Raj De Datta is CEO of Bloomreach, a leader in commerce experience. His book, "The Digital Seeker," is available now. With global e-commerce sales projected to reach a staggering $58.74 trillion by ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The aim of delivering positive customer experiences and interactions is something that’s ...

Businesses are buzzing about the need to improve their customer experiences. Indeed, the customer experience has become a hot topic in an era where consumers have more control than ever to educate ...

Continuous change is the only guarantee, driven by the relentless forces of digital transformation and changing consumer habits and preferences. Media industry leaders must remain vigilant and respond ...

I pick up the thread from what started in 2020, with my first opinion piece on Campaign exploring the short-term solutions our industry had leveraged to address the challenges we grappled with in the ...

The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

A study by Accenture found that nearly one-third (33%) of customers leave a brand after just one bad experience Customer service executives can use LLMs as assistants to improve customer communication ...

It was supposed to be a year of growth and recovery, but 2022 has thrown unforeseen obstacles in our path and prompted us to once again find new ways to adapt. And adapt we must. It’s in this ...

Telecom Security Visionaries and Key Customers Join Netcracker to Discuss Cybersecurity and the Evolution of AI and Customer Experience at TM Forum Innovate Americas Netcracker Will Be Joined on Stage ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...