Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Announced today at the Knowledge 2025 event, this CRM platform is designed to orchestrate work across various departments, facilitating faster and more efficient interactions throughout the customer .

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

is designed to enhance customer and agent interactions across the support journey: Subramanian argues that the most critical guardrails for AI in CRM platforms are ensuring accuracy and maintaining ...

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

In a bold move to challenge the status quo, ServiceNow reimagines CRM for the AI era to sell ... automation from order capture through fulfillment, allowing customers to focus on value-added ...

AI has transformed how we identify and connect with potential customers. Automating mundane tasks allows us more time to ...

Through tools, including predictive insights and analytics, companies can now anticipate market opportunities and challenges ...

Customers like Pure Storage, Farm Credit Mid-America, and ProAssurance have praised the AI-powered CRM for its ability to enhance service ... and can be accessed through the ServiceNow Store.

Chitrapradha has been instrumental in transforming AI-driven CRM from static data repositories into intelligent, adaptive platforms that enhance ... customer interactions will only expand. Through ...