Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

AI has transformed how we identify and connect with potential customers. Automating mundane tasks allows us more time to ...

When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with offers to customers in targeted campaigns.

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Dyna.Ai has launched Agentic AI Suite, a platform for building collaborative agents that communicate across languages, channels, and modalities to enhance automation, cross-agent collaboration, and ...

The refreshed Sprinklr customer contact platform is significantly enhancing the EE and BT customer experience through ... AI to further improve customer support. Upcoming features are expected to ...

Rocket CRM has announced updates to its CRM automation system, reinforcing its mission to simplify and optimize customer relationship management for businesses of all sizes. This development is part ...