Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...
Doctors and other medical professionals face a myriad of difficult conversations and scenarios on a daily basis. When we think about emotional conversations, the first thought that comes to mind is ...
Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...
Every dentist has probably had patients with unrealistic expectations, a penchant for practice-hopping, or not complying with treatment plans. One presenter at the Chicago Dental Society 2025 ...
Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...
Each monthly installment examines an individual aspect of these crucial conversations, including building trust, responding ...
Recently, a long-standing patient came in for her routine office follow-up appointment for management of hypertension and arthritis. After a warm greeting, she told me there was a matter she needed to ...
Staying calm and respectful can be challenging, but could make all the difference, Elisabeth Mahase hears Michael El Boghdady, senior trainee registrar in general surgery and director of education at ...
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