Adobe Inc. is updating its Adobe Real-Time Customer Data Platform offering with new capabilities that it says will help customers overcome plans by Google LLC to block third-party cookies. The company ...

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...

Tile, known for its Bluetooth tracking devices, was recently hacked, according to a report from 404 Media. A hacker was able to gain access to Tile's internal tools that are used for processing ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

Most businesses around the world are being forced to take a hard look at their budgets, thanks to the coronavirus pandemic. The smart ones, however, have realized that increasing spend on things like ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

In an industry where every second can equate to thousands of dollars, time is more than a metric—it’s a currency. Financial services are undergoing rapid digital transformation, striving for ...