LONDON--(BUSINESS WIRE)--A well-known customer intelligence company, Infiniti Research, has announced the completion of their recent article on an introduction to customer need analysis. Identifying ...
Recent trends indicate a significant shift towards AI in the customer service sector. According to Gartner, it is projected that AI will autonomously resolve 80% of common customer service issues by ...
Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...
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