Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Graph technology is allowing pharma to ... Thanks to predictive analytics and machine learning, customer relationship management becomes agile and actionable in real time. Medical Science Liaison ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...