Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

History tells us that facilitating the creation of business value is less about managing and even less about leading than ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

Prince William County has launched a platform that will help customers report issues and access support by phone, mobile app, ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

Enter customer relationship management (CRM) software. These platforms have become indispensable to sales, marketing and support teams, helping them understand more about the people they’re ...

The webinar will highlight key trends such as the agentic AI, the importance of data quality, integrating data and analytics into decision making and the implications on talent. By the end of the ...