Long repair-shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days this year, up by 6.2 days from 2022, and more than double the ...

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s ...

TROY, Mich.--(BUSINESS WIRE)--Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and ...

While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

Cox study shows U.S. dealerships are losing service customers to independents despite rising repair demand and older cars on ...

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