This will ensure that your CRM implementation is not just an ad-hoc ... You need a structured plan and a commitment to data quality. Conduct a thorough data audit. Take a close look at your ...

Phase 1 - Stage 1 • DEC 2018 CRM Solution Document The Solution Design Document (SDD) is created to document the current state and to illustrate the proposed future state architecture and process for ...

Bohling, Timothy, Douglas Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan. "CRM Implementation: Effectiveness Issues and ...