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WEBContact Centre Report: The CallMiner CX Landscape Report 2024. 10 September 2024. Contact- Centres. Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost…. Contact Centre News and Information from the UK Contact Centre Industry. The go to website for all contact centre professionals.
Directory - contact-centres.com
WEBSep 1, 2024 · Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments for their PCI DSS ...
Contact Centre Analyst Report: 11 Vendors Ranked
WEBSep 4, 2023 · The long wait is over! Forrester has published its ranking of 11 software solution providers in the conversation intelligence space, specifically for customer service. And CallMiner has been named the sole Leader. What Forrester Has to Say About CallMiner. “CallMiner translates its mission statement, “elevating insights from the contact ...
Calabrio Transforming Customer Contact Centres for the Future
WEB1 day ago · Highlighting Calabrio’s leadership and commitment to advancing workforce optimisation, industry expert Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, praised the company’s latest developments, “Eighteen months after the Gen AI explosion, innovation continues to drive change in the CX and WEM markets.
Boost your Contact Centre Agents to Hero Status
WEB17 hours ago · Empower your agents and delight your customers with Agent Assist. Cirrus is a leading provider of contact centre as-a-service (CCaaS) solutions, delivering innovative and scalable technology to help businesses enhance customer experiences. Founded in 2013, Cirrus integrates communications across …
Contact Centre Supplier Directory - contact-centres.com
WEBSep 11, 2024 · Encoded. Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments for their ...
Our People - contact-centres.com
WEBMay 24, 2024 · Perry Sanger Publisher/Editor Having worked in senior managerial positions in B2B publishing for the likes of Emap, Bauer, Reed Business Information and Royal Society of Chemistry (to name but a few) you could say that he has been there – done that – and probably has a selection of T shirts. Perry is the driving force behind 147 Media (or…
Understanding the Importance of the Contact Centre
WEBJun 27, 2022 · Being helpful and understanding has always been key to providing good customer service, but it holds more value in a post-pandemic era. With more customers likely to go online or pick up the phone to engage with businesses, more interactions are taking place with contact centre agents, so having a caring and humane workforce holds more importance.
The Agent of the Future: Evolving Careers in Contact Centres
WEBFeb 17, 2024 · 1. Contact Centre Agents are Brand Ambassadors. Agents play a crucial role in building trust and embodying their employer’s brand values during every customer interaction. They go beyond just processing transactions and complaints and can educate and advise customers and act as helpful guides. …
How AI is Helping Contact Centres With Agent Stress Management
WEBJan 2, 2024 · Benefits of AI-Driven Stress Management. Implementing AI-driven tools in stress management within contact centres has led to many benefits, impacting the agents and the organisation. These benefits range from enhanced employee satisfaction to increased overall productivity and a notable reduction in turnover rates. 1.